Pharmacists - refer your customers

Pharmacists play a critical role in the community for type 2 diabetes and cardiovascular disease (CVD) prevention.

You can feel confident in referring your at-risk customers into the Life! program, as your customers will benefit from practical evidence-based advice to adopt healthy behaviours and lead a more active lifestyle.

Our health professionals will work with your customers to learn more about:

  • Healthy eating

  • Physical activity

  • Stress management and wellbeing

  • Goal setting and managing lapses

  • Type 2 diabetes, heart disease and stroke

Is there a reimbursement for referring patients into the life! program?

Yes, Life! offers a financial incentive for pharmacists to refer eligible customers into the Life! program. For more information contact our Primary Care Engagement Coordinator Elleni Kaias or (03) 9667-1724.

Interested in referring your customers? 

Referring your customers into the program is a simple process:

1. To refer your customers, follow the steps in the Patient Eligibility and Referral Pathway document here

2. Download the PDF referral form here to start referring your customers. You can also order paper-based referral forms in the ‘Order Resources’ section of the Life! website.

3. Attach a completed AUSDRISK form if referring a customer through Criteria A

4. Fax or email the documentation to (03) 9667-1757 or email to

For more information about the Life! program please refer to the ‘Information for Pharmacies’ document here

Case study

“Offering our customers the AUSDRISK test (a simple and quick test that can be done in the pharmacy) has a big impact on increasing Life! program participants and increasing knowledge and awareness among those who are at high risk of type 2 diabetes.” – Kathryn Fischman, Manager UFS Bridge Mall

Read more about UFS Dispensaries' experience with referring customers to the Life! program